Responsible Gaming
Our Commitment to Safe Gaming
At Balgreen Play Group, we believe that gambling should be enjoyed purely as entertainment, not as a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting our players in maintaining control over their gaming habits.
Age Verification
All players must be 18 years of age or older to use our services. This is a legal requirement in the United Kingdom. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, please do not use this website.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate a problem with gambling:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount spent
- Neglecting family, work, or other responsibilities due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble or pay gambling debts
- Feeling anxious or irritable when trying to reduce gambling
- Failed attempts to control or stop gambling
- Gambling with money needed for essential expenses
Self-Help Tools & Controls
We provide several tools to help you stay in control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount you're willing to lose within a specified time period
- Reality Checks: Receive regular reminders during play sessions about how long you've been playing and how much you've spent
- Time Limits: Set maximum session durations to help manage your gaming time
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
To access these tools, please visit your account settings or contact our customer support team.
Support & Help Organizations
If you're struggling with gambling or have concerns about your gaming habits, please reach out to one of the following organisations:
United Kingdom
- GamCare — Free counselling, support and information for problem gamblers
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential, 24/7) - GamStop — The National Self-Exclusion Scheme for online gambling in Great Britain
Website: www.gamstop.co.uk
Helpline: 0800 197 8338 - Gamblers Anonymous — A fellowship of men and women who share their experience to recover from a gambling problem
Website: www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
Need Help?
If you or someone you know is struggling with gambling, please don't hesitate to seek help. Problem gambling is a serious issue, but support is available. Reaching out to one of the organisations listed above is a positive step towards recovery.
Remember: It's never too late to ask for help. These services are confidential, free, and designed specifically to support you.